I see my role as leading the way for other departments. “I am responsible for the City’s IT management. Things moved quickly after that, much to Sell’s satisfaction. It can also store notations of what they did to handle it.”ĪskEvesham has logged around 20,000 hits with 6,800 forms submitted since going live, reducing the incoming telephone call load, making connecting with citizens less expensive and more versatile. As she explained, “Based on the user selection, Laserfiche looks in a SQL data base for the email address of the employee who’s responsible for that particular service area and automatically sends the question or service request to that person. Ott-Casassa had automation as well as user convenience in mind when she designed the choices. Selecting the “Ask A Question” button offers 13 service areas to choose from, plus “Unknown.” If you select “Township Clerk” another drop-down menu offers 12 choices ranging from “Animal Control” to “Voting/Elections,” plus “Other.” The buttons open Laserfiche Forms, which feature drop-down menus with sub-categories, making it easy to navigate to what you need. Seven buttons representing the most-used service requests currently greet visitors to the Township’s AskEvesham web page. “Ask Evesham” Service Request Solutionįor instance, when Township leaders asked all departments to tighten their budgets, Ott-Cassasa created an “AskEvesham” application based on Laserfiche Forms to replace a standalone “311” software system. However as the following examples show, she’s been able to accomplish a lot with workflows, forms and integrations. I’m not a programmer, but I like to learn and see what I can create.” she said. She’s a big fan of Laserfiche, pursuing projects as her busy workload allows. Big Innovations from a Small DepartmentĮvesham IT Manager Lisa Ott-Casassa and her staff of two support 150 Township users with services like networking, mobile phones and police body cameras.

Dozens of online forms also push the convenience and efficiency of Laserfiche out to engaged citizens.

Following an initial Laserfiche installation in the Clerk’s Office, the user base has grown to more than 60 employees in eight departments, including the Police Department.

Point-and-Click Access to Police and Municipal ServicesĮvesham Township serves a population that’s 45,000 and growing.

Evesham township